Super Service. Super Solutions. Super Satisfaction.
A leaking commercial roof rarely shows the source above the interior stain. Water enters at one point, travels laterally across the insulation layer, and drops through the deck somewhere else. A repair that addresses the stain location and not the entry point will not hold.
Our diagnostic process uses three tools in sequence:
A diagnostic visit typically runs 60 to 90 minutes for a 20,000 square foot roof and produces a written report with photos, leak source identification, and a recommended scope of work. Diagnostic visits are billed, and that fee is credited toward the repair if you proceed with us.
A premium commercial contractor demonstrates judgment by recommending the smaller job when it is appropriate. Three honest tests guide our recommendation.
When the right answer is replacement, we say so. When the right answer is a repair that buys you five to ten more years, we say that. We have walked off bids when a competitor convinced an owner that a healthy roof needed full replacement, and we have recommended replacement on roofs we could have repaired for short-term cash. The judgment is the value.
Every covered commercial roof repair we perform comes with a written 2-year workmanship warranty issued on Super Roofing Company letterhead and signed by the project manager.
What is covered: the specific repair scope as described in the signed work order, including all seam work, flashing, sealant, and membrane material we install. If a covered repair leaks within the warranty term due to our installation, we return at no charge and reinstall.
What is not covered: damage caused by foot traffic from other trades, modifications by other contractors, ponding outside the repair area, hail or wind events after the repair date, and neglected manufacturer maintenance. These exclusions are standard and stated up front, not buried.
Why this matters: a workmanship warranty covers our labor. A manufacturer NDL warranty covers the system materials. They are different documents from different parties, and both should exist in writing. Anyone who tells you a "lifetime warranty" without specifying which party is warranting what is not telling you the full story.
If your building has an active manufacturer NDL warranty (typically 15, 20, or 30 years from the original installation), unauthorized work on that roof can void the warranty. We are authorized installers for Carlisle SynTec, Versico, GAF Commercial, and Firestone Building Products, which means repairs we perform on covered roofs preserve the manufacturer warranty rather than terminating it. Before scoping a repair on a roof under an active NDL warranty, we coordinate with the manufacturer's technical representative to confirm the repair specification and document the work for warranty preservation.
The repair process is built around the four service concerns commercial buyers care about most: response time, communication, minimal operational impact, and complete documentation.
A repair on a multi-tenant office, retail center, or industrial facility is not just a roofing job. It is a coordination job with operational stakes. We have repaired roofs on occupied medical office buildings, restaurant pads with active grease exhaust, and warehouses operating two shifts. The protocols that protect your tenants, your inventory, and your liability exposure are part of every commercial scope:
Super Roofing Company is family owned and locally operated. We have been a part of the communities we serve for years. We work repair commercial roofs across Mecklenburg, Union, Cabarrus, Iredell, and Gaston counties, with active project history in SouthPark, Ballantyne, University Research Park, South End, Uptown, NoDa, Plaza Midwood, and the Westinghouse Boulevard / I-77 industrial corridor. Our crews are certified on the systems we install and repair. Our project managers live within 30 miles of the buildings they manage.
Family ownership in commercial roofing matters most at year four, year seven, and year twelve, when something needs a warranty inspection or a manufacturer claim. The same family that signs your warranty is the family that answers that call. That continuity is not an abstraction. It is the difference between getting a repair honored and reaching a voicemail at a national 800 number.
Honest framing matters here. Commercial repair pricing is not a flat rate, and any contractor who quotes one before seeing the roof is guessing.
A small targeted repair on a single penetration or isolated seam in an accessible area typically falls in the low four figures, materials and labor inclusive. A multi-leak diagnostic followed by repair work across several penetrations and seams runs higher, depending on access, membrane type, and the amount of wet insulation found. A partial repair that includes wet insulation removal and replacement on a meaningful area can approach the lower end of partial replacement pricing, which is often the moment to consider whether replacement is the better long-term answer.
The lifecycle math is the conversation worth having. A $4,500 repair that buys an aging TPO roof another six years before replacement is a better return than a $90,000 early replacement. A $12,000 repair on a roof that will need replacement in 18 months anyway is not. We will run the numbers honestly with you.
Tell us about your building. We will respond within one business day with next steps and a tentative diagnostic date. No pressure, no boilerplate proposal until we have walked the roof.
1.How quickly can you respond to a commercial roof leak in Charlotte? Active commercial leaks during business hours receive same-day or next-morning response. Non-emergency diagnostic visits are typically scheduled within 48 to 72 hours of the initial call. After-hours emergency response is available for current maintenance clients and for active leaks threatening interior assets.
2. Do you offer a workmanship warranty on commercial roof repairs? Yes. Every covered commercial repair includes a written 2-year workmanship warranty issued on company letterhead. The warranty covers the specific repair scope, including seam work, flashings, sealant, and membrane material we install. The warranty document is delivered at closeout, not promised verbally.
3. Will repairing my roof void the manufacturer's NDL warranty? Not if the work is performed by an authorized installer for that manufacturer. We are authorized for Carlisle SynTec, Versico, GAF Commercial, and Firestone Building Products. Before any repair on a roof under an active NDL warranty, we coordinate with the manufacturer's technical representative to confirm the repair specification and document the work for warranty preservation.
4. How do you find a leak when the source is not directly above the water stain? Water entering a low-slope roof travels laterally across the insulation layer before dropping through the deck. We use thermal imaging to map wet zones, confirm with a moisture meter, and verify with small test cuts when needed. A typical diagnostic visit on a 20,000 square foot roof runs 60 to 90 minutes and produces a written report with photos and an identified leak source.
5. When should I repair my commercial roof instead of replacing it? Three factors guide the answer: membrane condition, insulation condition, and leak frequency. A roof with 5 to 10 years of remaining service life, dry insulation across most of the roof, and isolated leak events is a repair candidate. A roof with widespread saturation, multiple recent leak events, or end-of-life membrane is usually a replacement candidate. We give you the honest answer, including when that means recommending less work than you came in expecting.
6. Do you work on tenant-occupied buildings without disrupting operations? Yes. We coordinate access, HVAC shutdowns, hot work permits, and fall protection in advance with your property manager. Daily cleanup and material staging are planned around tenant operations. Tenant notifications are handled with you when you want, or by our project manager if you prefer.
7. What licensing and insurance should a commercial roof repair contractor carry in North Carolina? For commercial projects over $40,000 in North Carolina, the contractor must hold an active General Contractor license with the appropriate classification. The contractor should also carry general liability insurance with limits of at least $2 million, workers' compensation coverage, and be willing to issue a Certificate of Insurance naming your entity as additional insured. Our NC GC License is #[INSERT LICENSE NUMBER]; COI is provided on request before any work begins.
8. Can you handle insurance claims for commercial roof storm damage? We document hail and wind damage with photos, scope reports, and core cuts to standards adjusters expect, and we meet on-site with your adjuster. We do not negotiate the claim with your carrier on your behalf, which crosses into public adjusting and is regulated. Your insurance carrier remains the decision-maker on coverage and amount, and your deductible is your responsibility under the policy.
9. What information should I provide on the first call? Building address, roof type if you know it (TPO, EPDM, modified bitumen, metal, or "not sure"), approximate roof age, current symptoms (active leak, ponding, recent storm), and any existing warranty documentation. If you have a copy of the original installation specification or a recent inspection report, that accelerates the diagnostic visit.
Request a Diagnostic Roof Inspection
A project manager responds within one business day. No obligation, no auto-enrollment in marketing emails. Diagnostic visits are scheduled with you directly, never routed through a call center.
